Write booking confirmation and reminder texts
Never paste: Customer addresses, phone numbers or emails, gate/lockbox/alarm codes, card numbers, or techs' personal phone numbers.
When to use it
To set up the confirmation and reminder texts in your FSM.
The prompt
Copy this, then replace everything in [brackets].
Write 3 texts: booking confirmation, day-before reminder, and tech-on-the-way.
Company: [name]
Details to include: [arrival window, tech first name + photo link, what to expect, how to reschedule]
Tone: [friendly, short]
Each under 300 characters. Use [placeholders] for merge fields.Before / after
Before: No-shows and ‘who is this?’ at the door.
After (example output):
On the way: ‘Hi [first name], [tech] from [Company] is on the way and should arrive around [ETA]. Here’s his photo so you know who’s at the door: [link]. Reply if anything changed!’
Tips
- A tech photo cuts no-shows and makes customers feel safer.
- Write scripts once, then practice them. The AI is for drafting, not for live calls.
- Keep it short. People read texts on a phone in a hot house.
- Review every draft before you send it. You’re accountable for what goes out.