Explain a warranty to a homeowner
Never paste: Customer addresses, phone numbers or gate/lockbox codes, card numbers, photos showing house numbers or family members, or the customer's financing info.
When to use it
When a part is under warranty but labor isn’t, or vice versa.
The prompt
Copy this, then replace everything in [brackets].
Explain warranty coverage in plain English.
Equipment: [brand, install date, registered Y/N]
Warranty: [parts years, labor years, our workmanship warranty]
Today's repair: [part, covered Y/N, labor cost]
Short and clear: what's covered, what isn't, why, and what they pay today.Before / after
Before: Homeowner thinks ‘warranty’ means free.
After (example output):
Good news: the part is covered by the manufacturer’s 10-year parts warranty, so there’s no charge for it. The labor to replace it isn’t covered after the first year, so today’s cost is $310 for labor. Our membership covers 15% off labor going forward.
Tips
- Check registration before you promise coverage.
- Give the AI your readings and findings. It writes better than it diagnoses.
- You’re the tech. If the AI’s answer doesn’t match what you see, trust what you see.
- Review every draft before you send it. You’re accountable for what goes out.